There is nothing more exciting than talking with students! Almost as exciting, was spending a morning speaking with colleagues, students, and other stakeholders about students! As someone who professionally identifies as ‘student-centred’, it was a thrill to focus in on a student (persona) during our Share back sessions. Personas are based on and represent real people, however all identifying information such as their real name and program of study are sanitized to protect their identity. Continue reading “Transfer Student “Tasha””
What is Design Thinking?
In September I introduced you to the Innovation Hub project and explained how we are working on developing innovative solutions to improve the student experience at the University of Toronto. In this post I’ll describe the method we are using to innovate. At the Innovation Hub we are using a “design thinking” approach. This approach has its roots at IDEO, David Kelley’s global design firm, where techniques used to design products were applied to the design of organizational operations and services. You may not have heard of IDEO but you’ve likely been in contact with their design innovations. Among other things that IDEO has patents on are the Apple mouse, laptop computer hinges, and the stand-up toothpaste bottle. Continue reading “What is Design Thinking?”