The Evolution of the Design Thinking Experience Program: Winter 2020

An Innovation Hub banner alongside an art installation consisting of coloured sticky notes arranged into the shape of a lightbulb with arrows emerging from it.

Charis Lam, Writer

On Thursday, January 9, the Innovation Hub launched the third edition of our Design Thinking Experience Program (DTEP). As in our February and September 2019 programs, we are working with participants to understand and solve challenges at UofT using human-centred design thinking and empathy-based approaches. This time, in addition, we’re thrilled to welcome staff members back to our design teams. Continue reading “The Evolution of the Design Thinking Experience Program: Winter 2020”

Lessons in Listening

Innovation Hub members practising their interviewing skills

By Anusha Arif, Writer

To design for students, we need to understand the student experience. Thus, the Innovation Hub prioritizes learning to listen—interviewing empathically and attuning ourselves to the world revealed through participants’ words. Though ‘listening’ is a basic skill, listening deeply is another art, and learning is an important part of the process. Some Innovation Hub members come with experience from anthropological, sociological, or other human-centred research, but many others are new to empathic interviewing. How does this learning process go for them? What do they find challenging and interesting? Continue reading “Lessons in Listening”

Little Papers, Big Ideas

By Darren Clift, Writer

Journey mapping with the Transforming the Instructional Landscape team

Playing with sticky notes isn’t just for kindergarten classrooms. For universities and colleges who practise design thinking, these little pieces of paper serve as creative tools, and a wall covered in rainbow-coloured sticky notes can lead to big ideas. The Innovation Hub’s Transforming the Instructional Landscape (TIL) team experienced this earlier this semester, when we collaborated with our project partners at Academic + Campus Events (ACE) in a Journey Mapping session.   Continue reading “Little Papers, Big Ideas”

The Outlier in All of Us

Charis Lam, Writer

In many fields, outliers are seen as a nuisance. We run tests to justify ignoring them; we explain them away; we resent their intrusion on our neat results. Design thinking, however, asks us to do the opposite—to forgo the blinkers that constrain us to staring at the centre of the bell curve, and to take a good hard look at the outliers. Continue reading “The Outlier in All of Us”

Project Primer: The Student Life Strategy Project

Sujaya Devi, Design Thinking Team Lead

How do students understand and navigate the University’s programs and services? How might students become active participants in the process that the Division of Student Life uses to design and redesign programs, services, resources, and spaces? What could meaningful student engagement look like in this process? Continue reading “Project Primer: The Student Life Strategy Project”

Project Primer: Data Analysis

Danielle Baillargeon, Data Analysis Team Lead

What happens to all the interviews and data that the Innovation Hub collects?  Over the past three years, over 450 students and staff have shared their experiences with our teams. We are honoured that so many were willing to entrust us with their stories and experiences, which helped us identify their needs, suggest and prototype services and supports, and contribute to substantive changes at U of T through over a dozen collaborative projects. The interviews and feedback we receive are the basis from which we advocate for change in all our collaborations, including the New College Dining Hall redesign, the Family Care Office projects, and the classroom redesign under the Transforming the Instructional Landscape Project.  Continue reading “Project Primer: Data Analysis”

Spotlight: What Do We Mean When We Talk About Community?

Social and Cultural Community at First Nations House

Charis Lam – Design Research Events Lead

Written by Charis Lam – Design Research Events Lead

In search of factors driving student engagement, First Nations House partnered with the Innovation Hub in summer 2018 to ask: what causes students and staff to engage and connect with First Nations House? Among the factors identified—including assistance with scholarships and housing, personal relationships to staff members. and access to the resource centre—cultural and social programming emerged as a need strongly felt by students. Thus, First Nations House and the Innovation Hub renewed their partnership to investigate what sorts of social and cultural programming students want. Continue reading “Spotlight: What Do We Mean When We Talk About Community?”

The Innovation Hub is Hiring for Summer Work-Study Positions!

By Kaitlyn Corlett, Project Assistant and Julia Smeed, Innovation Hub Projects Officer

Kaitlyn CorlettPhoto of Julia

Now that the winter term is coming to a close, it’s time to consider some exciting opportunities at the Innovation Hub for the summer 2019 term. The Innovation Hub offering a wide range of work-study positions open to all students who meet the eligibility requirements. These positions offer opportunities to work with various areas at the University of Toronto in team-oriented environments that are supported by innovative, design-thinking practices.

Continue reading “The Innovation Hub is Hiring for Summer Work-Study Positions!”

What is Design Thinking?

What is Design Thinking?

By AlexHeadshot of woman with blonde curly hair in a blue dressandra Rodney, Student Innovation Leader, Operations Team

In September I introduced you to the Innovation Hub project and explained how we are working on developing innovative solutions to improve the student experience at the University of Toronto. In this post I’ll describe the method we are using to innovate. At the Innovation Hub we are using a “design thinking” approach. This approach has its roots at IDEO, David Kelley’s global design firm, where techniques used to design products were applied to the design of organizational operations and services. You may not have heard of IDEO but you’ve likely been in contact with their design innovations. Among other things that IDEO has patents on are the Apple mouse, laptop computer hinges, and the stand-up toothpaste bottle. Continue reading “What is Design Thinking?”