Listening can seem like a passive action, but there’s so much more to hearing someone’s story. Lisa explores how empathetic listening has the power to transform tough situations into safe spaces that foster creativity.
Written by Lisa Yuwen Hu, Design Research Team Lead, Honours Bachelor of Science, Psychology Research Specialist
In Reese’s What’s Your Why, she explores her journey as a Design Researcher and the many important skills and techniques she has gained, reflecting on how the role emphasizes the effectiveness and importance of human-centric design.
Written by Reese Halfyard, Design Researcher, Bachelor of Information
Written by Kaitlyn Corlett, Senior Project Assistant
When we think about superpowers our minds usually go to magical abilities or the supernatural. However, I believe that we all have superpowers and they’re our unique strengths we bring to this world. We might not know what they are at first, and it takes moments like navigating failure, overcoming obstacles, or facing uncertainty to begin learning what they might be. This requires learning from these experiences to gain a deeper sense of self, and a process that supports embracing uncertainty.
This blog post is part of Researchers Reflect, a series where we embark on the journey of a design researcher at the Innovation Hub. Each post will spotlight a different design researcher’s experience, stories, and learning moments throughout the course of their research.
Written bySabrina Wu, Senior Research Assistant
In the past, I often associated research with substantial findings and grand theories. But the key to needs-finding and design thinking research can actually lie in what is ordinary and familiar – small daily interactions. My work at the Innovation Hub allowed me to closely experience and hear the impact small interactions have on students and researchers.
At the Innovation Hub, our mission is to design an equitable campus experience for students to flourish in and recognize at the core of our work are the diverse voices of students and communities across U of T.
Why do we as humans feel uncomfortable being in a space of silence? Whether it’s in the middle of a conversation, a work meeting, a stroll outdoors, or staying indoors in solitude, most of us feel unsettled by the absence of sound in almost every aspect of our lives. When silence is used with the right intentions, it can bring a world of meaning to our lives. It leaves us no other choice but to express empathy towards ourselves and others around us.
Written by Robin Martin, Serena Tran & Yuwei Jiang, Design Research Assistants for the Celebrating International Students Project
Illustrations by Nikhil Pawar & Marielle Dilla – Digital Storytellers
The international student experience at the University of Toronto (U of T) is anything but homogenous. The Celebrating International Students project began during the 2019-2020 Design Thinking Experience Program (DTEP), and quickly took off after recognizing just how complex, and at times similar, the challenges of being an international student truly is. Over the last year and a half our research teams have delved into our archive of more than 600 interviews to get a broadened sense of the international student experience from before and during pandemic. We were also grateful to have interviewed several U of T staff in October to round out the data even further.
In this blog post, we will be sharing the main insights we have uncovered after interviewing and carefully analyzing our existing data, as well as our team members’ personal reflections from this project. We also share Building Bravery Design Principles to empower one another in celebrating international students at U of T, and a link to our report.
Illustrated By Vlada Gorchkova, Digital Storyteller
Part of what makes us human is the need for forming connections that make us feel truly heard and understood. There is a sense of belonging that comes with feeling supported that allows us to deeply understand ourselves, one another and discover what we find meaningful in our lives. This wouldn’t be possible without the help of active listeners. Through the art of active listening, a simple conversation can inspire change, strengthen relationships, and lead to innovation.
Active listening is fundamentally the ability to attentively understand the meaning behind the words of the speaker without the intrusion of your own thoughts, opinions, and judgment on the matter. Unlike the simple act of listening to words, active listening involves understanding why the person may be feeling a certain way, where they are coming from, and the message you are receiving. (1)
This blog post is the first of Researchers Reflect, a new series where we embark on the journey of a design researcher at the Innovation Hub. Each post will spotlight a different design researcher sharing their stories, experience and learning moments throughout the course of their research.