Category: Blog (page 32)

By Max Yaghchi, Writer

Can empathy be learned?

This question is central to the Innovation Hub’s methods. We use design thinking to take “a human-centred approach to solving problems,” and since the rise of empathic design in the late 1990s, designing for humans first has meant empathy.¹

On Thursday, January 9, the Innovation Hub launched the third edition of our Design Thinking Experience Program (DTEP). As in our February and September 2019 programs, we are working with participants to understand and solve challenges at UofT using human-centred design thinking and empathy-based approaches. This time, in addition, we’re thrilled to welcome staff members back to our design teams.

By Anusha Arif, Writer

To design for students, we need to understand the student experience. Thus, the Innovation Hub prioritizes learning to listen—interviewing empathically and attuning ourselves to the world revealed through participants’ words. Though ‘listening’ is a basic skill, listening deeply is another art, and learning is an important part of the process. Some Innovation Hub members come with experience from anthropological, sociological, or other human-centred research, but many others are new to empathic interviewing. How does this learning process go for them? What do they find challenging and interesting?

For the final View from the Inside post of this semester, Sharon Lam reflects on how we share our insights at the Innovation Hub. To read more reflections from Sharon, click here.

One of the final stages of Innovation Hub projects is reporting on our findings. This may be in the form of written reports, but can also include presentations and visualisations. Depending on the project, the audience of partners and stakeholders receiving our insights differs, but in each case, we want to clearly convey our insights, so our partners can use them to ideate and prototype. We do this in the form of “Design Principles”—aspirational themes to inspire and guide our partners as they develop solutions. While reports, presentations, and design principles need to be accurate, they also need to be memorable and moving. 

For Alternative Reading Week (ARW) last month, the Innovation Hub worked for three days with a group of students interested in design thinking, discussing design thinking principles, working through collaborative data analysis, and creating art to represent the themes we uncovered. 

Continuing the View from the Inside series, Zahira Tasabehji reflects on the coding and data analysis process.

Zahira is studying Political Science, Psychology, and Education Studies at UTM. She’s passionate about transforming education, so her role at the Innovation Hub is the perfect place to use  her leadership and creative skills to enhance the student experience!