Tag: Innovation and Design Thinking (page 6)

By Betelehem Gulilat, Lead Writer & Editor and Philippa Gosine, Senior Research Assistant  

Preserving a rich learning environment accessible for all students has been an ongoing commitment for many institutions. As faculties and administrators navigate the complexity of delivering courses online, it’s important for us to turn to our student community to understand the needs of students during this time. Our work at the Innovation Hub is centered around students and their unique stories with the goal of designing a campus experience inclusive for all. We recognize the importance of prioritizing accessibility and hope to inspire our community members to develop equitable strategies for accomodating students in their online learning.

Written by Nicholas Smith – Design Research Assistant for Transforming the Instructional Landscape

The COVID-19 pandemic greatly accelerated the integration of digital technology into instructional spaces, introducing discomfort and uncertainty into previously familiar terrain. Building on the healthcare concept of “patient-centred care,” this report proposes a model of “learner-centred design” as a means of contending with this discomfort in the implementation of new learning spaces. By putting users first, we hope to build learning spaces that empower instructors to experiment with new technology while meeting our users where they are—no matter if they are a technological expert or a complete novice. 

In times of uncertainty, navigating an unfamiliar space can feel like an impossible task to achieve. Last March, we were in this very spot where we didn’t know what our work at the Innovation Hub would look like. But what we did know is that whatever it may be, it would be immensely valuable in these times. By embracing change we’ve been exploring new ways to support the UofT community and ensuring we continue to drive our work by students for students through our design research projects. We’re so excited to share that by embracing change, new channels of our work have been inspired to connect individuals and build community in dynamic ways.

Well into our fourth year at the Innovation Hub, we continue our mission to improve campus life through student-centric design. Over the last four years, we have collected an immense amount of data, including over 600 interviews from students and other community members from across campus. Our diverse teams of students have logged over 4,600 hours of data analysis to generate empathy for students and their experiences on campus.

There is tension in our work, and our teams have learned that we must recognize the biases we carry from our respective capacities. The diversity of our teams is a strength and we challenge each other daily to understand how our own perspective is just one perspective, shaped by our own positionality. I feel so privileged to lead these diverse teams of students in this work and I learn alongside of them each day. I also feel honoured that so many students have felt safe to share stories of their experiences with us. Our job is to constantly think about how we honour these stories and ensure that they are shared back to the larger UofT community.

Many of us have shifted into a new reality of learning, working, and connecting with our loved ones. As we return to campus in our relative capacities, we reflect on how this may look for everyone – especially within the scope of mental health. At a time of social distancing, it is incredibly important for every individual to have support and access to the resources they need. That’s why at the Innovation Hub, we’ve been thinking deeply of how our insights from previous (and ongoing work) with students can be shared to our campus community. Our objective is to help support students by designing spaces grounded in a culture of care at the University of Toronto.  

We connected with Joshua Grondin, a Master of Education student in Higher Education at OISE and past Vice-President of the University of Toronto Students’ Union (UTSU). Joshua is also a part of Students for Barrier-free Access, a levy-funded student group that advocates for disabled and mad-identified students on campus. Through these capacities, Joshua has a great deal of empathy for the many realities at the University. Especially when it comes to mental health, wellness and understanding where culture of care principles come into play between individuals and the University.  

Written by Nicholas Smith – Design Research Assistant for Transforming the Instructional Landscape

As the UofT community continues to navigate the transition to online learning, maintaining bonds of trust amongst instructors, staff, and students has become increasingly important.  

Students need to trust that the quality of their education is not being compromised and that the University can accommodate the diverse ways that COVID-19 has affected their lives. Similarly, instructors and AV technicians need to be confident that the University will support them with the many ways that their roles and daily working lives have changed.  

By Terri-Lynn Langdon, Lead Editor and Writer – in collaboration with Johanna Pokorny (Ethnography and Insights Team Lead) and Danielle Baillargeon (Data Analysis Team Lead)

At the Innovation Hub an intended focus of our research as a by and for student research Hub at U of T is empathy and the tapestry of it in the development of our questions, writing, and its role in research findings.

[1]The research process at the Innovation Hub includes design thinking supported by ethnographic research methodology, which seek to understand people in context. Where other qualitative methods (like survey work) operate through “extracting” data, ethnography is wholistic and expanding. The goal is not to be ‘statistically significant’ but rather to identify insights and themes from a few rich and unique stories.

How Imagination Drives Innovation

By Darren Clift, Writer

It’s easy to exercise creativity during childhood, when imaginations are unrestrained. But as we grow up, we learn to leash our imaginations, to criticize our own creativity. The open parks of childhood become the closed spaces of our grown-up selves.

Design thinking seeks to re-liberate our creativity, but the forces and learned behaviours pushing against it are strong. To see how design leadership can nurture fresh ideas, I spoke to Gabriele Simmons, a Senior Project Assistant at the Innovation Hub.