The UTSC Department of Student Life and International Student Centre provide student life services, co-curricular opportunities, and international student support at the Scarborough campus. To improve their services for the 2019–2020 year, they partnered with the Innovation Hub in Spring 2019 to ask: How do UTSC students view UTSC Student Life and International Experience? What are their needs regarding the support provided by Student Life and International Experience?
Through activities and discussions, UTSC students reveal how they learn about the services of the Department of Student Life and International Student Centre and the kind of content they seek. They value visibility, clarity, and responsive communication. Currently, especially among first years, knowledge of the Department of Student Life is limited, but students are curious and identify places where the Department could play a larger role: helping first-year students navigate course selection and other administrative hurdles, providing more experiential learning opportunities for international students, and collaborating with student clubs and societies.
Themes that help navigate these findings include:
- What Do Students Value in Programs?
- What Do Students Know About the Department of Student Life?
- What Do Students Think of the International Student Centre?
Along with these insights, a journey map and next steps are provided to consider how students can continue to engage meaningfully with UTSC supports.