Enrolment Services

A circular graphic that highlights the domains of innovation for this project

The Innovation Hub partnered with Enrolment Services to collect student feedback to help Client Services better understand student experience and how it can be strengthened. Client Services within Enrolment Services is a one-stop for student inquires related to admissions, financial aid and awards, transcripts and student accounts, serving current and prospective students by providing a highly effective service culture and create a positive experience at the University. Given the frontline nature of this service, it was imperative to understand student needs to direct students with the best information and care possible within a complex university landscape. As a result, Enrolment Services sought a better understanding of student needs of Client Services through consultation.  

Three icons of individuals connected by a circle, with a key in the middle.

Access for Every Student

All students have equitable access to programs, services, resources, and spaces.

Research Team

Georgia is outside, smiling towards the camera and wearing. a dark blue shirt.

Georgia Maxwell

Marcus wearing a blue suit, standing outside

Marcus Lomboy

Hai-Dao looking off to the side, sitting outside

Hai-Dao Le-Nguyen

Design & Communications Team

A photo of Kaitlyn smiling to the camera, with trees and buildings in the background

Kaitlyn Corlett


Akshay Mahimtura

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Anna Tram