The Innovation Hub partnered with Enrolment Services to collect student feedback to help Client Services better understand student experience and how it can be strengthened. Client Services within Enrolment Services is a one-stop for student inquires related to admissions, financial aid and awards, transcripts and student accounts, serving current and prospective students by providing a highly effective service culture and create a positive experience at the University. Given the frontline nature of this service, it was imperative to understand student needs to direct students with the best information and care possible within a complex university landscape. As a result, Enrolment Services sought a better understanding of student needs of Client Services through consultation.
