![AO-askme4 Ask Me Anything student ambassadors.](http://blogs.studentlife.utoronto.ca/annualreport/files/bb-plugin/cache/AO-askme4-square-21893c8b65c66b081edbe8943de90cd9-61d4adeba8e37.gif)
2.1
Create a clear, consistent, and student-centric identity for Student Life that builds awareness about the scope and value of our programs, services, and resources.
![Two-grad-students-working Two students working together at a desk.](http://blogs.studentlife.utoronto.ca/annualreport/files/bb-plugin/cache/Two-grad-students-working-square-cdc356f59c59b26ab7ff2c732b056f52-61d4adeba8e3d.jpg)
2.2
Improve the navigation of programs, services, and resources through committing to student-centered, inclusive, and universal design principles, so that diverse students have the tools and agency to find what they need, when they need it.
![Toronto busy Richmond Street and Spadina avenue corner on a rainy day Busy intersection of Queen and Spadina in Toronto on a rainy day.](http://blogs.studentlife.utoronto.ca/annualreport/files/bb-plugin/cache/queen-and-spadina-square-133f35da3bf33826d9a6909aec3da41c-61d4adeba8e3a.jpg)
2.3
Provide proactive and timely supports that focus on students' social determinants of health (e.g., finance, health, housing), and are culturally responsive.
![mental-health3 View looking up at a canopy of trees with sun peaking through.](http://blogs.studentlife.utoronto.ca/annualreport/files/bb-plugin/cache/mental-health3-square-bac8a469964a7a22b553ddaa9d346a88-61d4b14aa7fee.gif)
2.4
Provide and promote culturally responsive programs, services, and resources that embody a culture of care, and supports students at all points along the mental health continuum (from mental well-being to urgent crisis).
![pexels-keira-burton-6146931 Three students standing outside together, looking at their phones and smiling.](http://blogs.studentlife.utoronto.ca/annualreport/files/bb-plugin/cache/pexels-keira-burton-6146931-square-2721689294bc1edd63f722a93b21b231-61d4b14aa7ff1.jpg)
2.5
Draw on student-centered data and feedback to develop and adapt programs, services, and resources, to meet the needs of both specific and broad intersectional student identities, including Indigenous, Black, Asian, racialized, LGBTQ2S+, graduate and professional students, international students, part-time students, mature students, students with disabilities, and students with family responsibilities.
![](http://blogs.studentlife.utoronto.ca/annualreport/wp-content/plugins/bb-plugin/img/pixel.png)