{"id":6267,"date":"2021-01-13T13:00:00","date_gmt":"2021-01-13T18:00:00","guid":{"rendered":"http:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/?p=6267"},"modified":"2024-06-20T15:24:54","modified_gmt":"2024-06-20T19:24:54","slug":"using-design-thinking-mindsets-for-rapid-change","status":"publish","type":"post","link":"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/using-design-thinking-mindsets-for-rapid-change\/","title":{"rendered":"Using Design Thinking Mindsets For Rapid Change"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"alignleft size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"http:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2020\/06\/Thematic-Icons-15-1024x1024.png\" alt=\"Two hands putting puzzle pieces together into a circle.\" class=\"wp-image-4430\" style=\"width:144px;height:144px\" srcset=\"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2020\/06\/Thematic-Icons-15-1024x1024.png 1024w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2020\/06\/Thematic-Icons-15-150x150.png 150w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2020\/06\/Thematic-Icons-15-300x300.png 300w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2020\/06\/Thematic-Icons-15-768x768.png 768w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2020\/06\/Thematic-Icons-15-448x448.png 448w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p>With restrictions in place in many of our communities&nbsp;being flexible and responsive to new ideas has become essential. By finding creative ways to work around limitations, design thinking has come to the forefront. Organizations (like the Innovation Hub) are using design thinking to solve their own unique set of challenges, and nurture mindsets that inspire change. Since the lockdown, our&nbsp;Leadership&nbsp;Team has been navigating and responding to internal challenges in new&nbsp;ways and&nbsp;are&nbsp;continuing&nbsp;to do so&nbsp;\u2013 many of which are explored in this post.&nbsp;&nbsp;<\/p>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\">Where Change Takes Place <\/h2>\n\n\n\n<p>In our work, we foster and inspire change in two major ways. Our inner community or \u2018sphere\u2019&nbsp;includes our&nbsp;designated&nbsp;project teams&nbsp;and the individuals we work with daily&nbsp;&#8211; where design thinking happens in real-time.&nbsp;We also have an outer community or \u2018sphere\u2019 &#8211; this is the area where we work closely with&nbsp;UofT partners&nbsp;and community members.&nbsp;This&nbsp;model&nbsp;reinforces our&nbsp;understanding that the value we provide to our partners is contingent on the value of the experience we provide&nbsp;our&nbsp;student&nbsp;staff&nbsp;and&nbsp;volunteers.&nbsp;You can learn more about our models and theories of change <strong><a href=\"http:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2020\/10\/WhatIsTheInnovationHub_2020.pdf\">here<\/a><\/strong>. <\/p>\n\n\n\n<p>When we want to create change taking a step back and&nbsp;knowing&nbsp;where to begin is vital.&nbsp;We need&nbsp;to&nbsp;reflect on the challenges&nbsp;we&nbsp;continue to&nbsp;experience&nbsp;in order&nbsp;to get to core values and needs. By doing this, we can then begin adopting a design thinking mindset.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Challenges&nbsp;Working&nbsp;Virtually as a Team&nbsp;<\/h2>\n\n\n\n<p>There&nbsp;were&nbsp;four major&nbsp;challenges&nbsp;recognized by our Leadership Team&nbsp;during a group brainstorming session. Through a series of questions, we considered what sort of challenges and moments of success have occurred&nbsp;since&nbsp;working virtually&nbsp;as a team. Some core challenges we named&nbsp;were&nbsp;<strong>time management<\/strong>,&nbsp;<strong>communication &amp; engagement<\/strong>,&nbsp;<strong>accountability<\/strong>&nbsp;and&nbsp;<strong>team rapport:<\/strong>&nbsp;&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"http:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-24-1024x1024.png\" alt=\"An outline of a person in front of a stopwatch \" class=\"wp-image-6282\" style=\"width:78px;height:78px\" srcset=\"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-24-1024x1024.png 1024w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-24-300x300.png 300w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-24-150x150.png 150w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-24-768x768.png 768w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-24-1536x1536.png 1536w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-24-2048x2048.png 2048w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-24-448x448.png 448w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<ul>\n<li><strong><span style=\"color:#0d1c5f\" class=\"has-inline-color\">Time Management:<\/span><\/strong> When working from home, the line between work, academics and home life often gets blurry.&nbsp;We quickly acknowledged how communicating work boundaries early on and sticking to them is an important skill to have. Especially when working on more collaborative projects.&nbsp;<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"http:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-23-1024x1024.png\" alt=\"Two text boxes overlapping each other\" class=\"wp-image-6283\" style=\"width:84px;height:84px\" srcset=\"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-23-1024x1024.png 1024w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-23-300x300.png 300w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-23-150x150.png 150w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-23-768x768.png 768w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-23-1536x1536.png 1536w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-23-2048x2048.png 2048w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-23-448x448.png 448w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<ul>\n<li><strong><span style=\"color:#0d1c5f\" class=\"has-inline-color\">Communication &amp; Engagement:<\/span> <\/strong>Another challenge that quickly became apparent was&nbsp;nurturing&nbsp;engagement and&nbsp;consistent&nbsp;communication. This is a particular concern when working with a large team. With cameras off in meetings, it can be awkward&nbsp;to gauge what team members are thinking. Also, video platforms tend to limit&nbsp;conversations which is why we&#8217;ve used breakout rooms &amp; ice breaker sessions to engage our team.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"http:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-28-1024x1024.png\" alt=\"An open book with a pencil and a clock on top\" class=\"wp-image-6285\" style=\"width:88px;height:88px\" srcset=\"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-28-1024x1024.png 1024w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-28-300x300.png 300w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-28-150x150.png 150w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-28-768x768.png 768w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-28-1536x1536.png 1536w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-28-2048x2048.png 2048w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-28-448x448.png 448w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<ul>\n<li><strong><span style=\"color:#0d1c5f\" class=\"has-inline-color\">Accountability:<\/span><\/strong> Regularly connecting with team members on project timelines and expectations is easier to do in person. Without regularly checking in with team members&nbsp;or having virtual co-working sessions,&nbsp;it can be difficult to effectively stick to&nbsp;(and communicate)&nbsp;our many project&nbsp;timelines.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"http:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-25-1024x1024.png\" alt=\"Three clusters of a person in a circle with and another person in the middle\" class=\"wp-image-6286\" style=\"width:87px;height:87px\" srcset=\"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-25-1024x1024.png 1024w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-25-300x300.png 300w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-25-150x150.png 150w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-25-768x768.png 768w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-25-1536x1536.png 1536w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-25-2048x2048.png 2048w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2021\/01\/Thematic-Icons-25-448x448.png 448w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<ul>\n<li><span style=\"color:#0d1c5f\" class=\"has-inline-color\"><strong>Team Rapport:<\/strong> <\/span>Building a rapport with new team members virtually is challenging to do virtually. For a large team like ours, reaching out to members outside of our smaller respective teams can feel like we\u2019re contacting a distant relative.\u00a0Therefore,\u00a0weekly check-ins and updates are integral in a virtual workspace.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How&nbsp;Design Thinking Mindsets Come To Life&nbsp;<\/strong><\/h2>\n\n\n\n<p>By naming these challenges, we have come to understand&nbsp;that needs such as&nbsp;<strong>consistent communication<\/strong>,&nbsp;<strong>fostering<\/strong><strong>&nbsp;belonging<\/strong><strong>&nbsp;in our teams<\/strong>, and&nbsp;<strong>transparency in ou<\/strong><strong>r work<\/strong><strong>&nbsp;<\/strong>are&nbsp;crucial&nbsp;to&nbsp;adopt to new changes and continually innovate in our communities.&nbsp;This, however, cannot be done without a design thinking mindset. The tools&nbsp;we have&nbsp;crafted as design thinkers have helped us get to the root of&nbsp;these problems. Below are three mindsets that we primarily use to approach these challenges:&nbsp;<\/p>\n\n\n\n<ul>\n<li><strong><span style=\"color:#0d1c5f\" class=\"has-inline-color\">Empathy<\/span><\/strong>: we&nbsp;actively&nbsp;make space for moments&nbsp;to&nbsp;listen to what others have to say, connect based on real-life experiences and challenges, and build trust.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><strong><span style=\"color:#0d1c5f\" class=\"has-inline-color\">Collaboration<\/span><\/strong>: by making space to collaborate (such as virtual&nbsp;co-working&nbsp;hours)&nbsp;we&nbsp;can&nbsp;gauge where others are at with the work,&nbsp;commit to&nbsp;timelines, and&nbsp;be accountable with one another.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><strong><span style=\"color:#0d1c5f\" class=\"has-inline-color\">Experimentation<\/span>:&nbsp;<\/strong>Through empathy and collaboration we have a space for true experimentation of ideas, concepts, and projects. We can embrace failure, learn new things, and challenge our perceptions of complex problems.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Other mindsets&nbsp;are also important &#8211; such as optimism and&nbsp;welcoming&nbsp;ambiguity \u2013 and&nbsp;these&nbsp;are woven throughout our three core mindsets. Design thinking mindsets can be adopted by anyone. It\u2019s just&nbsp;a matter of&nbsp;<strong>taking a step back<\/strong>,&nbsp;<strong>understanding where the change in our<\/strong><strong>&nbsp;<\/strong><strong>work begins,<\/strong><strong>&nbsp;<\/strong><strong>and asking the right questions to better understand a problem<\/strong>. This can be easier said than done because many of us have the instinctive urge to tackle a problem right away. Being in the right mindset(s)&nbsp;helps alleviate this&nbsp;urge and&nbsp;can&nbsp;help you&nbsp;prepare&nbsp;and overcome&nbsp;unforeseen challenges that come along the way.&nbsp;&nbsp;<\/p>\n\n\n\n<p>There are lots of ways that you can bring these mindsets into your space, which we have written about throughout our blog! Feel free to check out the below posts to foster design thinking mindsets in your communities:&nbsp;&nbsp;<\/p>\n\n\n\n<ul>\n<li><a href=\"http:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/designing-virtual-spaces-with-accessibility-in-mind\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Designing Virtual Spaces&nbsp;with&nbsp;Accessibility&nbsp;in&nbsp;Mind<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"http:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/failing-forward-embracing-failure-in-our-work\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Failing forward: Embracing Failure in Our Work<\/strong><\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"http:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/embracing-change-how-our-process-of-innovation-has-empowered-new-areas-of-our-work\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Embracing Change: How our Process of Innovation Has Empowered New Areas of our Work<\/strong><\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"alignleft size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"http:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2020\/06\/Thematic-Icons-15-1024x1024.png\" alt=\"Two hands putting puzzle pieces together into a circle.\" class=\"wp-image-4430\" style=\"width:144px;height:144px\" srcset=\"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2020\/06\/Thematic-Icons-15-1024x1024.png 1024w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2020\/06\/Thematic-Icons-15-150x150.png 150w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2020\/06\/Thematic-Icons-15-300x300.png 300w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2020\/06\/Thematic-Icons-15-768x768.png 768w, https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/files\/2020\/06\/Thematic-Icons-15-448x448.png 448w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p>With restrictions in place in many of our communities&nbsp;being flexible and responsive to new ideas has become essential. By finding creative ways to work around limitations, design thinking has come to the forefront. Organizations (like the Innovation Hub) are using design thinking to solve their own unique set of challenges, and nurture mindsets that inspire change. Since the lockdown, our&nbsp;Leadership&nbsp;Team has been navigating and responding to internal challenges in new&nbsp;ways and&nbsp;are&nbsp;continuing&nbsp;to do so&nbsp;\u2013 many of which are explored in this post.&nbsp;&nbsp;<\/p>\n\n\n\n<div class=\"link-more\"><a href=\"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/using-design-thinking-mindsets-for-rapid-change\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &ldquo;Using Design Thinking Mindsets For Rapid Change&rdquo;<\/span>&hellip;<\/a><\/div>","protected":false},"author":403,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_s2mail":"","footnotes":""},"categories":[10878],"tags":[34735],"_links":{"self":[{"href":"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/wp-json\/wp\/v2\/posts\/6267"}],"collection":[{"href":"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/wp-json\/wp\/v2\/users\/403"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/wp-json\/wp\/v2\/comments?post=6267"}],"version-history":[{"count":26,"href":"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/wp-json\/wp\/v2\/posts\/6267\/revisions"}],"predecessor-version":[{"id":17527,"href":"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/wp-json\/wp\/v2\/posts\/6267\/revisions\/17527"}],"wp:attachment":[{"href":"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/wp-json\/wp\/v2\/media?parent=6267"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/wp-json\/wp\/v2\/categories?post=6267"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/wp-json\/wp\/v2\/tags?post=6267"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}