{"id":2716,"date":"2019-02-07T09:54:28","date_gmt":"2019-02-07T14:54:28","guid":{"rendered":"http:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/?p=2716"},"modified":"2024-06-20T15:27:18","modified_gmt":"2024-06-20T19:27:18","slug":"spotlight-slp-data-analysis","status":"publish","type":"post","link":"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/spotlight-slp-data-analysis\/","title":{"rendered":"Spotlight: SLP Data Analysis"},"content":{"rendered":"

By: Charis Lam, Design\u00a0<\/em>Research Events Lead<\/i><\/p>\n

\"charis<\/a><\/p>\n

At the Innovation Hub, we believe in designing for student success by listening to\u00a0their\u00a0voices. Yet,\u00a0student success is not a pillar, standing alone. Students move through the university together with,\u00a0and\u00a0supported by,\u00a0staff and faculty. Thus,\u00a0helping student-facing staff\u00a0succeed\u00a0in\u00a0their roles and feel fulfilled\u00a0by\u00a0their careers is\u00a0important\u00a0to both staff and students.\u00a0<\/p>\n

The Student Life Professionals (SLP) Network is a community of practice with exactly that goal: offering support to student-facing staff. This year,\u00a0SLP\u00a0partnered\u00a0with the Innovation Hub to ask how it can better serve the needs of all student life professionals at the University of Toronto.<\/p>\n

\"SLP<\/a><\/p>\n

Since\u00a0November, my team has been analyzing\u00a0stories shared with us by\u00a0over\u00a0thirty\u00a0staff\u00a0members\u00a0through group discussions,\u00a0facilitated\u00a0 activities,\u00a0and\u00a0one-on-one interviews. We picked\u00a0through\u00a0the data\u00a0in search of\u00a0needs<\/i>:\u00a0areas where the\u00a0journey between a\u00a0desire (point A) and\u00a0a\u00a0solution\/execution (point B) is\u00a0blurred and entangled. The need for better design exists where current\u00a0\u2018solutions\u2019\u00a0trip us up.\u00a0Think of the\u00a0d\u2019oh<\/i>\u00a0moment of pushing a door that\u2019s meant to be pulled.\u00a0Really, it\u2019s the door that should be\u00a0clearer.<\/p>\n

Our hope is\u00a0to expand\u00a0that\u00a0idea\u00a0to\u00a0student\u00a0experiences\u2014except\u00a0these\u00a0are\u00a0complex and require more responsibility and care than opening a door.\u00a0During the Innovation Hub\u00a0training\u00a0weekend, we learned of the \u201cdanger of a single story,\u201d as the novelist Chimamanda Ngozi Adichie put it in her\u00a0TED talk<\/a>. We must be careful not to rely on a single story. We must realize that people can go through the same sequence of events and come out with entirely different\u00a0insights or takeaways. The danger lies in glossing over a story,\u00a0because it says something different\u00a0or\u00a0it\u2019s not presented with the\u00a0same\u00a0vivacity and drama\u00a0as\u00a0another.\u00a0Occasionally we must stop, state all the viewpoints we have come across, and list what is important or true about each.<\/p>\n

In the context of the SLP project, this means\u00a0some staff\u00a0members\u00a0have differing perspectives on their challenges and needs.\u00a0Here,\u00a0we must not\u00a0question\u00a0\u201cWho\u2019s<\/i>\u00a0right?\u201d, but instead, \u201cWhat\u00a0is each person looking for, and\u00a0how did that affect whether they found it or not?\u201d We try to answer that question to the best of our\u00a0ability through analyzing the data\u00a0and\u00a0support our\u00a0findings\u00a0with\u00a0keywords\u00a0and quotes\u00a0within the transcripts.<\/p>\n

But,\u00a0at the same time, we don\u2019t supply\u00a0clear solutions or\u00a0answers. As we write the report, we realize it\u2019s full of \u201cFurther Questions.\u201d Here\u00a0is\u00a0what people are looking for, but is it an exhaustive list?\u00a0How do we provide them with those things anyway? In\u00a0a sense, this is where our story ends\u00a0and our partner\u2019s story continues. We find the needs, as we have been positioned and trained to do, and the SLP Network will find the best way for itself to meet those needs\u00a0through designing new solutions.\u00a0\u00a0Even so,\u00a0we\u00a0still\u00a0have\u00a0many questions because\u00a0the stories and experiences\u00a0we hear\u00a0have many layers.\u00a0What\u00a0people do and want is influenced by other\u00a0factors, and those\u00a0have their own causes, which have been influenced by\u2026 and so on, the context for understanding others continues to grow.<\/p>\n

This can seem daunting, overwhelming,\u00a0and\u00a0intractable, but it can also be a source of optimism. There is\u00a0always<\/i>\u00a0more to be done, but then again, there is always\u00a0more<\/i>\u00a0to be done.<\/p>\n","protected":false},"excerpt":{"rendered":"

By: Charis Lam, Design\u00a0<\/em>Research Events Lead<\/i><\/p>\n

\"charis<\/a><\/p>\n

At the Innovation Hub, we believe in designing for student success by listening to\u00a0their\u00a0voices. Yet,\u00a0student success is not a pillar, standing alone. Students move through the university together with,\u00a0and\u00a0supported by,\u00a0staff and faculty. Thus,\u00a0helping student-facing staff\u00a0succeed\u00a0in\u00a0their roles and feel fulfilled\u00a0by\u00a0their careers is\u00a0important\u00a0to both staff and students.\u00a0<\/p>\n

Continue reading “Spotlight: SLP Data Analysis”<\/span>…<\/a><\/div>\n","protected":false},"author":363,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_s2mail":"yes","footnotes":""},"categories":[10878],"tags":[34734],"_links":{"self":[{"href":"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/wp-json\/wp\/v2\/posts\/2716"}],"collection":[{"href":"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/wp-json\/wp\/v2\/users\/363"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/wp-json\/wp\/v2\/comments?post=2716"}],"version-history":[{"count":2,"href":"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/wp-json\/wp\/v2\/posts\/2716\/revisions"}],"predecessor-version":[{"id":2720,"href":"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/wp-json\/wp\/v2\/posts\/2716\/revisions\/2720"}],"wp:attachment":[{"href":"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/wp-json\/wp\/v2\/media?parent=2716"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/wp-json\/wp\/v2\/categories?post=2716"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.studentlife.utoronto.ca\/innovationhub\/wp-json\/wp\/v2\/tags?post=2716"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}