Improving the campus experience at the University of Toronto through student-led design
We’re excited to share a call for participation with our UofT graduate student community!
Graduate supervision and mentorship are the backbone of a graduate student’s experience at the University of Toronto. This is why the Innovation Hub, a student-led group which uses student-centric design to improve campus life, is looking for graduate students and postdoctoral researchers to take part in virtual feedback sessions on their mentorship and supervision experiences.
Written by Terri-Lynn Langdon, Lead Writer and Editor
I am a wheelchair- using mother and a PhD student at OISE in Social Justice Education. When the lockdown in Toronto began we lost access to daycare and we also lost more than one support person (Nurturing Assistants) who felt that their own lives were too disrupted by the pandemic to continue to provide ongoing support to us. Without this direct support neither myself nor my child can shower safely, and I have no means of taking my twenty-one month old outside on my own. On top of which our building has been plagued with significant apartment maintenance issues all summer which has meant I have had to solve big family pandemic issues for 4 months and counting….
Editor’s Note: In light of COVID-19 and social distancing, we would like to note that the insights expressed in this post were developed prior to the COVID-19 crisis. We acknowledge that imagining student spaces physically looks very different at this time, and we hope that some of these insights provide value to virtual spaces for students.
Students often spend long hours on campus. Throughout the day, they move around to accommodate their busy schedules. Classes eat up big chunks of time, but in the spaces between, students look for comfortable places to relax or be productive. They find many formal study spaces , but are those the only places they seek?
To provide more student-friendly spaces on campus, the Innovation Hub partnered with the Faculty of Kinesiology and Physical Education (KPE) for the Fall-Winter 2019/2020 term to redesign the Benson Pool Gallery. We wanted to turn the Gallery into an accessible student space. Moreover, we wanted to ensure it was truly student friendly. Thus, we interviewed other students about what they need in community spaces. Our ultimate goal was to answer the question: “How can the Benson Pool Gallery be redesigned to offer an innovative multi-use community space for students?”
By Sujaya Devi, Design Research Team Lead (Student Life), and Cynthia Zheng, Writer
Each student’s journey through the university is unique. Yet most students spend a significant amount of time on campus—going to classes, studying at the library, hanging out with friends—and the services, resources, and student services at the university play a crucial role in their experiences. Among other services, the Division of Student Life handles Health and Wellness, the Centre for International Experience, the Career Centre, Academic Success, and Housing, and thus it provides a space for students to get support and strengthen skills, including mentorship, leadership, and time management.
The cornerstone of our approach at the Innovation Hub is “students talking to other students.” We believe that peers relate to each other more openly and advocate for each other more strongly and that peer-based support both provides comfort and leads to change. This belief invigorates all our projects, including our upcoming partnership with the Presidential and Provostial Task Force on Student Mental Health, in which we are leading student consultations to gather perspectives about mental health on campus. While I, as a staff member, am coordinating this project, students are co-leading the initiative with me.
At the Innovation Hub, we are what we do. We commit ourselves to community growth through prototyping and iteration, not only in the design projects we take on, but also in designing our own work processes. By being responsive to the changing needs of the community—both internally, within our own team, and externally, with our project partners—we continually improve our practices.
How do students understand and navigate the University’s programs and services? How might students become active participants in the process that the Division of Student Life uses to design and redesign programs, services, resources, and spaces? What could meaningful student engagement look like in this process?
What happens to all the interviews and data that the Innovation Hub collects? Over the past three years, over 450 students and staff have shared their experiences with our teams. We are honoured that so many were willing to entrust us with their stories and experiences, which helped us identify their needs, suggest and prototype services and supports, and contribute to substantive changes at U of T through over a dozen collaborative projects. The interviews and feedback we receive are the basis from which we advocate for change in all our collaborations, including the New College Dining Hall redesign, the Family Care Office projects, and the classroom redesign under the Transforming the Instructional Landscape Project.