Frequently asked questions

Welcome back everyone!  Hope you’re all having a great start to the  year :)  If you’ve been in the Koffler Student Centre recently, you’ll notice the new TCard office as well as the lovely ASKme staff member at the booth providing directions.  Feel free to talk to the ASKme staff, and check out this post for answers to frequently asked questions.

Where is the Health and Wellness Centre?

Where can I get my UHIP card?

Where is TCard Services located?

What is this TCard you keep talking about?

I need to print!  Where can I load my TCard?

I need a GO Transit Student ID card! Can I get it at TCard Services?

Where can I find the Career Centre?  How about Housing Services?

I want to buy a meal plan – where is Food Services?

What services can I find in the Koffler Student Centre?


Where is the Health and Wellness Centre?

The Health and Wellness Centre is located on the second floor of the Koffler Student Centre. Enter through the St. George entrance, the stairwell is directly on the left hand side. Follow the signs up to the second floor! Alternatively there’s an elevator located on the right, in front of the ATM machine.

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Where can I get my UHIP card?

The University Health Insurance Plan (UHIP) is a mandatory health insurance plan for all international and exchange students enrolled in an Ontario university. Domestic students can access the same health services with their OHIP card. International and exchange students can get the UHIP card online, or have a staff member walk through the online process at the UHIP office located inside the College Street entrance of the Koffler Student Centre. Enter the building, turn right and head into room 202.

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Where is TCard Services located?

The brand new TCard Office is conveniently located right at the entrance of the Koffler Student Centre.  Enter through the St. George entrance and keep walking straight.  You can’t miss it!

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What is this TCard you keep talking about? 

The TCard is your campus ID card, which provides access to services and facilities such as Blackboard, libraries, athletic facilities, exams, meal plans, printing services, and more. Click here to find out more about your TCard.


I need to print!  Where can I load my TCard?

Great question! For printing, you will need to load it at a cash to card machine. These machines are located in Robarts, Gernstein, Earth Sciences, Engineering and OISE. Click here to see the list of detailed locations within those buildings. Please note, to use your TCard at participating food locations as well as the bookstore, you will need to load money into your TCard+ account. TCard+ funds cannot be used on printing services.


I need a GO Transit Student ID card! Can I get it at TCard Services?

No! Sorry! The TCard Services office no longer distributes GO Transit cards. These can now be obtained online at www.gotransit.com/public/en/fares/studentid.aspx

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Where can I find the Career Centre?  How about Housing Services?

The Career Centre is temporarily located with Housing Services during the renovation. You can find them in room 203 at the Koffler Student Centre. Enter through the College Street entrance and walk straight up the stairs. You can’t miss it!

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I want to buy a meal plan – where is Food Services?

Food Services is no longer located in the Koffler Student Centre. But have no fear, they’re very close! They’re now located right across the street at 229 College Street, 2nd Floor (same building as the Discount Textbook Store).


What services can I find in the Koffler Student Centre?

Bookstore/Post Office
Career Centre
Health & Wellness Centre
Family Care Office/Faculty Relocation
Centre for International Experience (UHIP)
Housing Services

We also have a number of offices in the Koffler Studence Centre:
– Central Administration Human Resources
– Drama Centre
– Rehearsal Room
– Robert Gill Theatre
– Student Life Administration

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Do you have any other questions?  Post them in the comments below and we’ll get back to you as soon as possible!  Be sure to check out all our Student Life programs and services at www.studentlife.utoronto.ca.

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